shipping & returns

We always want you to be happy with your purchase. But, if you are unsatisfied, it's easy to make a return or exchange. Please see our return and exchange policies below for full details:

 

Returned items need to be 80% intact and returned with the original packaging and receipt. You can return items up to 30 days after the date we shipped your order. Shipping charges are often not refundable.

 

*Please remember we can't accept returns without prior authorization through Customer Care.

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Can I return my product if it arrives melted, or melts while I've stored it?

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Products labeled with our melt warning symbol are designed to melt around body temperature. Especially in the summer months or in hot climates, it’s possible for these products to melt while in transit. If products with a melt warning arrive melted, we won’t be able to replace or refund them, so order at your own risk! If melting does happen, in most cases you can simply pop the product into the fridge to solidify and they’ll still be usable (though may not look as pretty!). Once they’ve arrived, keep meltable products in a cool spot away from direct sunlight.